Gaming should be fun, not stressful. abc9 believes gaming should be a healthy form of entertainment, which is why we're committed to providing a safe and responsible environment for every member.
The tools and policies we use to keep your gaming safe
Set your own daily, weekly, or monthly deposit limit. Once a limit is in place, it can be lowered immediately — but raising it requires a 7-day waiting period. That's your guarantee of responsible gaming.
If you've been playing for a long time, abc9 will automatically send you an alert. Set your preferred session time limit — once it's reached, you'll be logged out automatically so your daily life isn't disrupted.
Feel like you need a break? At abc9, you can take a voluntary break from 24 hours up to 30 days. During this time, you won't be able to log in or place any bets.
If you feel your gaming is getting out of control, you can self-exclude immediately for anywhere between 6 months and 5 years. Your account will be completely inactive during this period.
Set a cap on how much you're willing to lose over a given period. Once your daily, weekly, or monthly loss limit is reached, abc9 will automatically stop all betting.
Our specialist support team is always ready to help with any gaming-related concerns. Get instant help via live chat or send us a detailed email — we'll assist you without judgment.
Online gaming is a favorite pastime for hundreds of millions of people worldwide. Enjoyed responsibly, it brings fun, excitement, and the occasional reward. But when gaming spirals out of control, it can have a serious impact on your personal life, family, and finances.
Abc9 believes responsible gaming goes beyond rules and regulations — it reflects a healthy mindset. We want every member to feel good before, during, and after playing. Whether you win or lose, keeping a clear head is the real skill.
Many young people in Bangladesh enjoy online gaming today — and that's perfectly fine. But playing responsibly means keeping a healthy balance with family, studies, and work. abc9 is here to help you maintain that balance.
If you notice even one of the following signs in yourself, you should seek help right away:
Abc9 is more than a gaming platform — we're building a responsible community. Our responsible gaming program rests on three core pillars:
How to Use abc9's Responsible Gaming Tools
Log in to your abc9 account and click the profile icon in the top right corner.
Select the "Responsible Gaming" option from the menu.
You'll find separate options for deposit limits, session time, and loss limits. Set the limits that work best for you.
Limits take effect immediately once set. You can lower your limit right away, but increasing it requires a 7-day waiting period.
To self-exclude, contact us directly via live chat or email, or go to your account settings.
6 months, 1 year, 2 years, 3 years, or 5 years — choose the period that works best for you.
Self-exclusion takes effect immediately. You will not receive any marketing communications during this period.
Once the exclusion period ends, your account can be reactivated through a re-verification process.
Answer the following questions honestly. If most of your answers are yes, it's time to seek help now.
Our trained support team is informed and sensitive when it comes to gaming addiction. Share your concerns with us and we'll take immediate action.
If you believe someone in your family is struggling with a gaming addiction, you're welcome to reach out to us. We also guide family members on how to support their loved ones through this.
Most frequently asked questions by members
Responsible gaming at abc9 is not just talk — it's at the core of every decision we make. Join today and use our protection tools to play with complete peace of mind.